Dining Room Super Store - Dining Room Superstore aka Jay = Shister!
The website advertises 21 business day deliveries but that has not been my experience.
My first correspondence to Dining Room Superstore call center was August 6. I was advised that 1) orders can take up to six weeks to be delivered from the manufacturer and 2) my order was placed less then 21 business days ago; so I should check back.
On August 13, I contacted the call center and was advised they'd check the status of my order, then I was sent an email stating the furniture would ship the week of September 7. No explanation as to why there was a delay.
On September 4, I sent an email requesting status (I had not heard from ANYONE since 8/14/07). I did not get a response so I called in. I was advised there were notes stating my order was again delayed until the week of October 3rd. No one gave me the courtesy of either a phone call or email.
On October 4, I receive an email stating that my furniture delivery was put on an extended backorder. The manufacturer of the furniture had not specified a reason for the backorder. Further, they had a call scheduled in 2 weeks with the manufacturer at which time they'd give me status. This was unacceptable so I sent an email, as I was instructed to do, to cancel the order. I did not get a response (Again) so I contacted the call center. I was asked to resend the email directly then she would cancel the order, which she did. October 9, I called to check the status of my refund and was told it would take up to 2 cycles; a crafty way of saying 60 days! I asked to speak with a manager but was advised they work 8a - 5p. I was given the manager's name as the person to contact. When I called the next day, I was told she was not available and transferred to the clerk I first spoke with in August who did absolutely nothing. I was given the email address of the owner of the company Jayson Atchinson
It took 24 hours to debit my account! I emailed Jayson Atchinson CEO of the company on 10/10/07 and outlined the events listed. He promised to cut a check by Friday 10/12/07. I have emailed him 5 times now for status (last time 10/30) but have yet to receive my refund.
According to the BBB, there have been 37 complaints against Dining Room Superstore in the last 36 months.