I ordered from DRS almost a year ago - May 12, 2008. My experience sounds the same as the others: many scheduled delivery dates, no return phone calls, extended back orders, promises, promises, promises, but no furniture!!! From Jan. 08 - March 08 they had 94 complaints to the MI BBB.
I have now received word from the SC Consumer Affairs agency that they are "out of business" (the Only response we ever received from them to any of 5 consumer agencies about my claim). SCCA included a list of many creditors to which they owe mega bucks, saying that there are no funds to repay their debts.
I'm having trouble beliving they will stay out of business as their biggest supposed creditor is their own brick and mortar business in Niles, MI. - Jay's Furniture. They have dissapeared from the web, but I'm asking everyone else who was taken by Jay Atchinson/DRS to watch the web for another business which should pop up any day now.
They are located in Niles, MI, Elwell, MI, and assorted other addresses in MI, and the Owner and CEO's were Jay Atchinson and Jayson Atchinson.
I also suggest that you go back to your CC company and give them this new info (Check with the Western Michigan BBB under DRS or Jay's Furniture) and it will show the "out of business" info. Also, if anyone is with Angie's List in their area of Michigan, file a complaint there please!!!
The BBB has sent their files on DRS to the Michigan Atty. General, so file a claim there also. There may be some final recourse. Class action, anyone?
Review about: Delivery.